CORPORATE SOCIAL RESPONSIBILITY (CSR Policy)We take our responsibility for our staff and our working practices very seriously. At ADDER HILL, CSR is significant to our core values. This includes:QUALITYOur aim at is to provide total customer satisfaction. We will do this by ensuring that all of our internal arrangements are practices that are suitable for this purpose. In order to achieve this we are working towards adopting and operating a co-ordinated Quality System. This means;We have the responsibility to ensure that all personnel engaged in tasks which can influence quality are aware of their obligations under the standard and are provided with adequate resources to meet them. Maximum effort is directed toward providing a satisfactory product at the first attempt, whilst ensuring that problems which might arise are solved in a timely and professional manner. All employees will be encouraged to seek improvements to the Company Quality System, its products and services. The achievement of this objective will be measured by examining customer complaints and non-conformances, controlling supplier performance, and by implementing corrective and preventive actions, and monitoring their effectiveness. We will ensure that this policy is understood, implemented and maintained at all levels within the compared and adherence to the Quality System and Procedures will become a condition of employment within our company. What we plan to do to help save our planet. ENVIRONMENTALLike all responsible companies, we recognise the importance of protecting the environment. Our environmental mission statement is to:Prevent pollution & minimise the impact of our activities upon the environment in the delivery of our services and where applicable, in the activity of others in deploying those services. As part of our environmental policy, we are committed to:• Reduce waste in every aspect of our business by utilising technologies which minimise energy and materials consumption We will:
• Monitor our use of water and energy and waste sent to landfill CARBON FOOTPRINTADDER HILL is committed to reduce its environmental impact, where practicable. Carbon reducing measures will form an integral part of the overall Company Strategy and will help to improve operational performance and a reduction in potentially harmful emissions to land, water and air. Our aim is for a 0% carbon balance to be achieved within a realistic and achievable period. Target date will be set once the directors have analysed all business operations. To help achieve carbon neutrality, the Company will;• Comply with all current energy legislation, seeking to meet or better legislative targets This policy clearly identifies the responsibilities and procedures for achieving the Company’s stated objectives in all aspects of its activities leading to improved environmental performance, including reductions in both CO2, and methane emissions. Health and SafetyOur statement of general policy is:• To provide adequate control of the health and safety risks arising from our work activities Code of Ethics
Our Code of Ethics is enshrined in the values of good humanity and governance.
LeadershipWe encourage and foster leadership with a vision to focus on leveraging opportunities and meeting challenges. Customer ServiceWe are committed to benchmark our success with excellent customer service by attaining, delivering and maintaining the highest standards of quality and cost-effective services and products. ManpowerWe ensure fair recruitment, enhanced performance, promotions and improved quality of life for employees. Enable each employee to develop his or her full potential with a shared sense of direction, with a well-defined accountability and responsibility. Employee EngagementWe commit to the provision of a good working environment that promotes well-being, equity, dignity and respect across diverse cultures. Service ExcellenceWe provide excellence in delivering our services with passion in all of our businesses with a focused approach. Community InvolvementActive participation and support of initiatives that benefit the communities we work in. Business EthicsOur Business ethics are based on honesty, trust and commitment towards achieving organizational goals.
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