Warranty Terms and ConditionsGeneral TermsUser cannot exchange or return any item after the delivery. Warranty covers 12 month from the date of purchase IF THE PURCHASER IS TO REGISTER FULLY THE WARRANTY FORM ONLINE WITHIN 14 DAYS FROM THE DATE OF PURCHASE. Please make sure to ask our after sales support team about correct warranty period for purchased goods to avoid misunderstandings. You may be asked to provide proof of purchase as a condition for receiving warranty service. YOUR ORIGINAL PURCHASE RECEIPT SHOULD BE KEPT WITH WARRANTY CARD IN A SAFE PLACE. Warranty does not cover any expenses for shipping to US, any damaged items and shipping of the repair/exchange items to the purchaser. Warranty does not cover any damages or losses caused by postal or shipping services. We recommend you to carefully check the package contents according to mailing list in front of postal service or shipping company representative. Warranty dose not covered if usage not in accordance to instruction for operations (e.g. minimum humidity and/or temperature requirements) We provide absolutely free high quality technical support for our customers. We can refuse to provide the warranty service if:
Before sending items for warranty service, please contact our support team to find out all the details concerning your issue. In case of eligibility for warranty service, purchaser should return to us fully packaged item with all the accessories, manuals, documents etc, invoice and filled out certificate of compliance. Please note that we do not refund any shipping expenses. If our investigation shows that malfunction was caused by the purchaser, repair and service will be paid by the purchaser. We are always ready for the constructive conversation with or clients and believe that our cooperation will be mutually beneficial. Warranty and Return PolicyADDER HILL is not responsible if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order. ADDER HILL is not responsible if the purchaser ordered wrong items by mistake either. In this case purchaser is eligible to receive a refund excluding shipment cost if the item shipped back to us in original purchase condition and packaging. ADDER HILL is not responsible for damaged packages or those shipped back to us for the reason the designated courier service fail to deliver the package to the given destination address (after several attempts to deliver your package due to your absence). If the purchaser receives damaged parcel, there are some requests that should be done by the recipient:
Our warranty does not cover risks of product's damage or loss within the responsibility of Delivery Company. For this reason, please check the parcel right on receipt and compare the content with the packing list in the presence of the courier. ADDER HILL is not responsible for any faults discovered after you confirmed the receipt. If your package is lost by the delivery company, you should claim them directly. However, take into consideration that they will compensate the lost products only within the amount at risk indicated in the invoice according to your request. Expenses for shipping of the defected equipment both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product with "Tested" sticker.
What is Not Covered
What should I do if my item stopped working?
Please make sure that:
If we have the analogous item in stock, we will provide you with the replacement within 14 working days. Otherwise the reclamation will be forwarded to the manufacturer and the replacement term might delay. ADDER HILL does not hold any responsibility for any damages caused after the warranty period, but will gladly provide its customers with any technical consulting. Damaged Packages Return PolicyADDER HILL is not responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order. ADDER HILL is not responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence). If the customer receives parcel with damaged items, s/he shall do the following:
Please, take into consideration that seller's responsibility ceases when the product has been shipped off to the address specified by the customer. Our warranty does not cover risks of product(s) damage or loss within the responsibility of Delivery Company. Therefore, please check the parcel right upon receipt and compare the content with the packing list in the presence of the courier. ADDER HILL is not responsible or liable for any faults discovered after you have accepted the parcel. If your package is lost by the delivery company, you should claim against them directly. However, take into consideration that they will compensate for the lost products only within the amount at risk indicated in the invoice according to your request. The shipping expenses for damaged equipment delivery both ways to and from the customer's site are not covered by the warranty. Please be aware that compensation for lost or damaged by the delivery company packages will be issued within the declared value. |
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